How We Use Your Information

From the moment you contact Trillionheir Care Collective, we may begin using information you voluntarily provide to better understand your needs and determine how our services may best support you or your loved one.

• Conduct initial care consultations
• Assess service needs
• Develop personalized care recommendations
• Create individualized care plans
• Match clients with appropriate caregivers
• Coordinate care services
• Process employment applications
• Schedule appointments and assessments
• Manage billing and payment processes
• Provide customer support
• Improve website performance and user experience
• Conduct quality assurance activities
• Comply with regulatory and legal obligations
• Send requested information and updates
• Provide marketing communications when authorized

We may also use information in aggregate, anonymous, or de-identified form to analyze trends, improve services, evaluate program effectiveness, and better serve our clients and communities.

Information Sharing & Disclosures

Trillionheir Care Collective does not sell personal information.

Deliver Services

We may coordinate care with authorized healthcare providers, hospitals, physicians, therapists, referral sources, case managers, insurers, Veterans Administration representatives, Medicaid agencies, and authorized family members.

Service Providers

• Scheduling systems
• Website hosting
• Secure communications
• Electronic medical records
• Payroll processing
• Billing systems
• Cloud storage
• Customer relationship management software

Legal Requirements

• Court order
• Subpoena
• Government investigation
• Regulatory agency
• State or federal law

Protection of Rights

• Prevent fraud
• Protect client safety
• Investigate security incidents
• Protect company assets
• Enforce agreements or policies

In the event of a merger, acquisition, sale, restructuring, or transfer of assets, information may be transferred in accordance with applicable privacy laws.

Live Chat & Website Communications

Our Website may offer chat, messaging, scheduling, intake forms, or consultation tools operated by Trillionheir Care Collective or trusted third-party providers.

• Contact information
• Inquiry details
• Service requests
• Appointment information
• Message content

This information is used solely to respond to inquiries, coordinate services, improve customer experience, and maintain quality assurance.

SMS Terms & Conditions

By providing your mobile phone number and opting in, you consent to receive SMS communications from Trillionheir Care Collective.

• Appointment reminders
• Care consultations
• Service updates
• Caregiver scheduling
• Employment opportunities
• Hiring updates
• Referral updates
• Customer service communications
• Promotional messages

How We Store and Retain Information

Trillionheir Care Collective maintains administrative, technical, and physical safeguards designed to protect personal information and Protected Health Information.

• Secure password protection
• Encrypted communications
• HIPAA-compliant software
• Employee privacy training
• Restricted access controls
• Secure document storage
• Secure destruction procedures

Information is retained according to HIPAA requirements, Texas Health & Human Services regulations, Medicaid regulations, employment laws, insurance requirements, and applicable federal and state laws.

Your Privacy Choices

• Access information we maintain about you
• Correct inaccurate information
• Restrict certain disclosures where permitted
• Update contact information
• Withdraw marketing consent
• Opt out of text messages
• Unsubscribe from marketing emails

To submit a request, contact: [email protected]

Do Not Track

Certain web browsers may transmit "Do Not Track" signals. At this time, Trillionheir Care Collective does not guarantee recognition or response to all browser-based Do Not Track settings due to varying industry standards.

Users may manage tracking preferences through browser settings and cookie controls.

Notice Regarding Health Information

For clients receiving healthcare or personal assistance services, certain information may constitute Protected Health Information and may be governed by HIPAA, the HITECH Act, Texas Medical Records Privacy Act, and applicable healthcare regulations.

Where applicable, Trillionheir Care Collective's Notice of Privacy Practices will govern the use and disclosure of Protected Health Information.

Accessibility

Trillionheir Care Collective is committed to providing accessible digital experiences for all users. If you experience difficulty accessing information on our Website, please contact us for assistance.